Terms of Service

These Terms of Service ("Terms") are an agreement between you and ScrapedIn ("ScrapedIn", "we", "us", "our") governing your access to and use of the ScrapedIn application at app.scrapedin.com, this website, and any related services (together, the "Service").

By creating an account, connecting a Google account, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ScrapedIn is a cold-email outreach CRM. It helps you collect and import sales leads, draft personalized emails using artificial intelligence, send those emails through your own connected Gmail account, track opens, clicks and replies, and run automated follow-up sequences.

ScrapedIn is a tool. We provide the software; you decide who to contact and what to say to them, and you are responsible for those decisions.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate account information and keep it current.
• You are responsible for all activity under your account and for keeping your credentials secure. Tell us promptly at deepj.work@gmail.com if you suspect unauthorised access.
• If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind it to these Terms, and "you" means that organisation.
• Access is currently limited while the product is being developed. We may approve, decline or limit accounts at our discretion.

3. Your Google account and authorization

The Service requires you to connect a Google account and grant specific permissions. By connecting an account, you:

• confirm you own the account, or are authorised by its owner to connect it and send email from it;
• authorise ScrapedIn to send email on your behalf, create drafts, check for replies to threads it sent, and read and write the Google Sheet you select — as described in our Privacy Policy;
• agree that your use of Google services through ScrapedIn remains subject to Google's own terms and policies.

You may revoke this authorization at any time at myaccount.google.com/permissions or from within the Service. Doing so stops all sending and reply detection immediately, and campaigns in progress will halt.

4. Acceptable use

You agree that you will not use the Service to:

• send unlawful, deceptive, harassing, defamatory, hateful or obscene messages;
• send email with falsified sender information, misleading subject lines, or any attempt to disguise who the message is really from;
• send malware, phishing attempts, scams or fraudulent offers of any kind;
• contact people who have asked you to stop, unsubscribed, or otherwise withdrawn consent;
• send bulk unsolicited mail to purchased, rented, scraped-without-basis or otherwise indiscriminately assembled address lists;
• infringe anyone's intellectual property, privacy or publicity rights, or misappropriate confidential information;
• collect data in violation of any third-party website's terms of service, robots directives or applicable law;
• resell, sublicense or white-label the Service, or use it to build a competing product;
• reverse engineer the Service, probe or test its security, circumvent rate limits or usage caps, or access it through automated means other than the interfaces we provide;
• take any action that jeopardises the stability of the Service or the standing of our integrations with Google or any other provider.

We may suspend or terminate access immediately, without refund, if we reasonably believe you have breached this section.

5. Email law compliance is your responsibility

You are solely responsible for ensuring your outreach complies with every law that applies to you and to the people you contact. Depending on jurisdiction that may include the US CAN-SPAM Act, Canada's CASL, the EU and UK GDPR and ePrivacy rules, and India's Digital Personal Data Protection Act.

At minimum, you agree to:

• have a lawful basis for contacting each recipient and for holding their data;
• identify yourself accurately and never disguise the origin of a message;
• include a clear way to opt out, and honour opt-out requests promptly;
• include a valid physical postal address where the applicable law requires one;
• stop contacting anyone who asks you to.

ScrapedIn does not review your recipient lists or message content for legal compliance, and nothing in the Service should be taken as legal advice.

6. Your content and data

You retain all rights to the leads, email content, prompts, spreadsheets and other material you provide or connect ("Your Content"). We claim no ownership of it.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display Your Content solely to operate and provide the Service to you — including sending it to our AI subprocessor to generate drafts as described in our Privacy Policy. This licence exists only to run the Service and ends when you delete the content or close your account.

You represent that you have the rights necessary to provide Your Content and that our processing of it on your instructions will not infringe anyone's rights or violate any law.

7. AI-generated content

The Service uses large language models to draft emails. AI output can be inaccurate, inappropriate or misleading. You are responsible for reviewing every message before it goes out, including messages sent by automated sequences you enabled.

Once sent, a message is attributed to you and comes from your mailbox. We make no representation that generated content will be accurate, effective, or suitable for any particular recipient, and we are not liable for the consequences of content you send.

8. Third-party services

The Service integrates with third-party platforms, including Google. Your use of those platforms is governed by their terms, not ours. We are not responsible for their availability, performance, changes or decisions — including any decision by a provider to limit, suspend or terminate your account or our integration. If a provider changes its APIs or policies, affected features may change or stop working.

9. Plans and fees

Parts of the Service may be offered free of charge or on a limited-access basis. Where paid plans are offered, pricing, billing period and included usage will be shown before you purchase. Fees are billed in advance, are non-refundable except where required by law, and subscriptions renew automatically until cancelled. You may cancel at any time, effective at the end of the current billing period. We will give at least 30 days' notice before a price change affects you.

10. Availability and changes to the Service

We aim to keep the Service running but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features at any time. Where a change materially reduces core functionality, we will give reasonable notice where practical.

Sending limits, generation limits and other usage caps may apply, both to protect the Service and to comply with the limits imposed by Google.

11. Intellectual property

The Service, including its software, interface, design and the ScrapedIn name and logo, is owned by us and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, to the fullest extent permitted by law.

We specifically make no warranty that:

• your emails will be delivered, reach an inbox rather than a spam folder, or be opened;
• your outreach will generate replies, meetings, customers or revenue;
• lead data collected or imported is accurate, current or complete;
• open, click and reply tracking will be complete or accurate — recipient mail clients and privacy features routinely block or distort these signals;
• the Service will be uninterrupted, secure or free of errors.

You use the Service at your own risk, including any risk to the reputation or standing of your email account or sending domain.

13. Limitation of liability

To the maximum extent permitted by law, ScrapedIn will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or email account access or reputation, arising out of or relating to the Service — whether based in contract, tort, negligence, strict liability or otherwise, and even if we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amount you paid us in the twelve months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

14. Indemnification

You agree to indemnify, defend and hold harmless ScrapedIn and its operators from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from your use of the Service, Your Content, the emails you send, your breach of these Terms, or your violation of any law or third-party rights — including any complaint brought by a recipient of your outreach or by a regulator.

15. Termination

You may stop using the Service and close your account at any time by emailing deepj.work@gmail.com. We may suspend or terminate your access if you breach these Terms, if your use creates risk or legal exposure for us or for our integrations, or if we discontinue the Service.

On termination your licence to use the Service ends immediately and running campaigns stop. Your data is deleted as described in the Privacy Policy. Sections that by their nature should survive — including sections 6, 11, 12, 13, 14, 16 and 17 — survive termination.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts located in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction and venue. Nothing in this section deprives a consumer of the protection of mandatory laws in their country of residence.

Before filing a claim, you agree to try to resolve the dispute informally by contacting us and allowing 30 days to reach a resolution.

17. General terms

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede any prior understanding.
• Changes. We may update these Terms. We'll revise the "Last updated" date and, for material changes, give notice by email or in the app before they take effect. Continued use after that constitutes acceptance.
• Severability. If any provision is held unenforceable, the rest remains in full force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Independence. ScrapedIn is not affiliated with, endorsed by, or connected to Google LLC or LinkedIn Corporation.

18. Contact